A family headed to Disneyland was not allowed on board a Southwest Airlines flight after a gate agent approached Newman, his wife and the couple’s two daughters, ages 6 and 4, to break the news that they wouldn’t be boarding the flight after several customers complained.
“That they saw my wife going through my daughter’s hair and that she might have lice,” Newman said. “And we looked at each other like, are you serious right now or is this a joke?”
“My daughter is hysterical because she thinks this is her fault that she’s not going to Disneyland.”
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